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  2. Application service automation - Wikipedia

    en.wikipedia.org/wiki/Application_service_automation

    Application service automation is the field where the operations needed to deploy and service data center applications are automated in order to centrally and accurately control application change. With application service automation operations teams can transform manual, error-prone application service tasks into reliable, repeatable and ...

  3. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

  4. ServiceNow Mobilizes Enterprise IT - AOL

    www.aol.com/news/2013-05-14-servicenow-mobilizes...

    ServiceNow Mobilizes Enterprise IT Advances IT Service Delivery Through Anytime, Anywhere Access LAS VEGAS--(BUSINESS WIRE)-- ServiceNow® (NYS: NOW) , the enterprise IT cloud company, today ...

  5. Change management (ITSM) - Wikipedia

    en.wikipedia.org/wiki/Change_management_(ITSM)

    Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure , in order to minimize the number and impact of any related incidents upon service.

  6. Differentiated services - Wikipedia

    en.wikipedia.org/wiki/Differentiated_services

    RFC 3246 — An expedited forwarding PHB. (Obsoletes RFC 2598.) RFC 3247 — Supplemental information for the new definition of the EF PHB (expedited forwarding per-hop behavior). RFC 3260 — New Terminology and Clarifications for Diffserv. (Updates RFC 2474, RFC 2475 and RFC 2597.) RFC 4594 — Configuration Guidelines for DiffServ Service ...

  7. Application service management - Wikipedia

    en.wikipedia.org/wiki/Application_service_management

    Application service management extends the concepts of end-user experience management and real user monitoring in that measuring the experience of real users is a critical data point. However, ASM also requires the ability to quickly isolate the root cause of those slow-downs, thereby expanding the scope of real user monitoring/management.

  8. Application Services Library - Wikipedia

    en.wikipedia.org/wiki/Application_Services_Library

    There are 5 processes within the Application Maintenance and Renewal cluster. Within this cluster the majority of the work of Application Development is done. A major part of the work of Application Management deals with designing, programming and testing applications and information systems. [citation needed] Processes are: Impact analysis; Design

  9. Software asset management - Wikipedia

    en.wikipedia.org/wiki/Software_asset_management

    Software metering tools monitor the utilization of software applications across a network. They can also provide real-time enforcement of compliance for applications licensed based on usage. Application control tools restrict what and by whom particular software can be run on a computer as a means of avoiding security and other risks. [6]

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