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2. Service catalog - Wikipedia

   en.wikipedia.org/wiki/Service_Catalog

   An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...

3. IT as a service - Wikipedia

   en.wikipedia.org/wiki/IT_as_a_service

   The recipients of ITaaS can be a line of business (LOB) organization within an enterprise or a small and medium business (SMB). The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where ...

4. List of SAP products - Wikipedia

   en.wikipedia.org/wiki/List_of_SAP_products

   SAP S/4HANA (Enterprise resource planning on-premise and cloud) SAP Business ByDesign (SME Cloud Enterprise Resource Planning) SAP Business One (B1 on HANA) (Small enterprise Enterprise Resource Planning) SAP CRM (Customer Relationship Management) (legacy product) SAP ERP (Enterprise resource planning) (legacy product, see S/4HANA)

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

6. Service Portfolio (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Portfolio_(ITIL)

   The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]

7. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.