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Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a diploma/certificate in Information Technology, Computing Studies or a related discipline; Two years’ post-qualification experience in help desk services; and
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An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...
AOL Tech Live Support provides 24x7 access to AOL experts along with assistance for nearly any technical issue you might have, on nearly any device.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...