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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]

  4. American Hotel and Lodging Association - Wikipedia

    en.wikipedia.org/wiki/American_Hotel_and_Lodging...

    In 1952, the AHA approached Mississippi State University to operate an extension training curriculum, the American Hotel Institute . The association also proposed that members standardise various tasks within each hotel operation, from accounting [4] to training and customer service, [3] as a means to improve operational efficiency. As early as ...

  5. Hospitality industry - Wikipedia

    en.wikipedia.org/wiki/Hospitality_industry

    The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars.

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

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