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A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations. [3]
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Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...
A good apology starts with the willingness to listen and hear what the injured party has to say despite any objections you may have. “Sit in the hot seat and listen with an open heart to the ...
When the reply to a complaint contains the phrase I am sorry you feel..., the reply is seldom an apology. I am sorry you feel... is an expression of self-justification. The subtext message it conveys is what I did is perfectly fine; your reaction is inappropriate. Responses that begin this way usually segue to attempts at amateur psychology ...
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A valediction (derivation from Latin vale dicere, "to say farewell"), [1] parting phrase, or complimentary close in American English, [2] is an expression used to say farewell, especially a word or phrase used to end a letter or message, [3] [4] or a speech made at a farewell.
QVC president Mike Fitzharris issued on Friday an apology on behalf of the company, following a marketing email sent earlier in the day that promoted a handbag with the subject line, “You’ll ...