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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
The prevalence of perceptual dilemmas in conflict has led to the development of two distinct schools of thought on the subject. According to deterrence theory, the best strategy to take in conflict is to show signs of strength and willingness to use force if necessary. This approach is intended to dissuade attacks before they happen.
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
In this way, identity issues are tied closely to culture-based face-orientation factors. A face-threatening episode is an identity expectancy violation episode. Thus, the face-negotiation theory views conflict, intercultural conflict in particular, as a situation that demands active facework management from the two interdependent conflict parties.
Task conflict encourages greater cognitive understanding of the issue being discussed. This leads to better decision making for the groups that use task conflict. [13] The second is affective acceptance of group decisions. Task conflict can lead to increased satisfaction with the group decision and a desire to stay in the group. [14]
The instrument is often used by students in conflict management classes or workshops. [ 6 ] [ 7 ] It has also been used in psychological studies—for example, to compare the conflict attitudes of college athletes and non-athletes.