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Arlie Russell Hochschild (/ ˈhoʊkʃɪld /; born January 15, 1940) is an American professor emeritus of sociology at the University of California, Berkeley [1] and writer. Hochschild has long focused on the human emotions that underlie moral beliefs, practices, and social life generally. She is the author of ten books, including the ...
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Gemma Hartley is an American author and journalist best known for a viral article in Harper's Bazaar on emotional labor and her subsequent book Fed Up: Emotional Labor, Women, and the Way Forward (HarperCollins, 2018).
Emotional labor is particularly common in service or caring occupations (think: flight attendants, waiters, teachers, child care workers, social workers, nurses, nursing home attendants, customer ...
What Is Emotional Labor?The term emotional labor was first coined by sociologist Arlie Hochschild in her 1983 book on the topic, The Managed Heart . ... 800-290-4726 more ways to reach us. Mail ...
Hochschild draws on the work of sociologist Erving Goffman as well as labor scholar Harry Braverman to discuss the dramaturgical demands and emotional labor entailed by jobs in the service sector, in which workers must "perform" certain roles that entail abiding by certain feeling rules (e.g. "friendly and dependable"). She notes that women are ...
The Managed Heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1983. [1] In it, she documents how social situations influence emotions through the experiences of flight attendants and bill collectors. A 20th Anniversary edition with a new afterword added by the author was published in 2003.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".