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Workplace communication is tremendously important to organizations because it increases productivity and efficiency. Ineffective workplace communication leads to communication gaps between employees, which causes confusion, wastes time, and reduces productivity.
Like other skills, there are specific techniques for improving workplace listening effectiveness. Moreover, it is imperative to become aware of the role of nonverbal communication in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.
Informal communication has become more important to ensuring the effective conduct of work in modern organizations. Grapevine is a random, unofficial means of informal communication. It spreads through an organization with access to individual interpretation as gossip, rumors, and single-strand messages.
Thus, communication may be defined as the interchange of thoughts and information to bring about mutual understanding on the subject's significance. Business communication focuses primarily on achieving goals/aims and, in the case of a public company or organization, increasing the dividends of shareholders. [4]
Modern understanding of internal communications is a field of its own and draws on the theory and practice of related professions, not least journalism, knowledge management, public relations (e.g., media relations), marketing and human resources, as well as wider organizational studies, communication theory, social psychology, sociology and ...
Specifically, Seidl (2014) [13] explains that Luhmann suggests communication is an amalgam of information, utterance, and understanding. Whereas information is what is contained in a message, utterance is how the communication is conducted, and understanding “refers to the distinction between information and utterance” (p. 290).
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