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Takealot.com (stylised as takealot.com) [1] is a South African e-commerce company based in Cape Town, South Africa. It is regarded as South Africa's largest online retailer, [ 2 ] [ 3 ] takealot.com has helped grow online shopping in South Africa, [ 4 ] [ 5 ] [ 6 ] and was the first local retailer to take part in Black Friday.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.