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Release management is the process of managing, planning, ... specifically the ITIL framework, release management will be guided by ITIL concepts and principles.
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
The definitive media library and CMDB in the context of the release management process. A definitive media library is a secure information technology repository in which an organisation's definitive, authorised versions of software media are stored and protected. Before an organisation releases any new or changed application software into its ...
Enterprise release management (ERM) is a multi-disciplinary IT governance framework for managing software delivery and software change across multiple departments in a large organization. ERM builds upon release management and combines it with other aspects of IT management including Business-IT alignment , IT service management , IT Governance ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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