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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
This Is A Legit Apple Customer Support Message Exchange Image credits: ansolo00 #12 Uber Eats Support Intentionally "Misunderstanding" An Issue And Closing The Chat When Called Out
The Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell, service and repair various Apple products, including Mac desktop and MacBook laptop personal computers, iPhone smartphones, iPad tablet computers, Apple Watch smartwatches, Apple TV digital media players, software, and both Apple-branded and selected third-party accessories.
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Apple partnered with Puls to provide home-based Genius Bar–type repairs and demonstrations to the customers. [ 21 ] [ 22 ] In January 2018, Antop announced a partnership with Puls for HDTV antenna installation service.