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Reasons behind KPO include an increase in specialized knowledge and expertise, [1] additional value creation, [3] the potential for cost reductions, and a shortage of skilled labor. [1] Regions which are particularly prominent in knowledge process outsourcing include India, Sri Lanka, and Europe, especially Poland, Romania, and the Baltic States.
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
The company was established in 2005 in New Delhi, India, [4] and began its operations by securing a contract with the Portuguese Embassy in Delhi to handle visa processing. Over the subsequent years, from 2006 to 2010, the company expanded its services to include visa processing for European embassies, such as those of Austria , Belgium ...
Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. [6] Its name was changed to Firstsource Solutions Limited in 2006. [7] The same year, Firstsource opened a branch office in the Philippines. [6]
Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs). As of 2012, around 2.8 million people work in outsourcing sector. [1] Annual revenues are around $11 billion, [1] around 1% of GDP. Around 2.5 ...
Offshoring, according to the ORN, refers to the process of sourcing business functions or processes supporting home-based or global operations from a foreign country, either through wholly owned organizational units (captive offshoring/shared services) or external service providers (offshore outsourcing). [1]
India portal; Pages in category "Business process outsourcing companies of India" The following 12 pages are in this category, out of 12 total. This list ...
A category for articles and sub-categories about outsourcing to India. ... Business process outsourcing companies of India. Subcategories.