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NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
NHS England sets targets for response times to 999 calls, which were first established in the 1970s. Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle.
In the United Kingdom, AMPDS is one of two Department of Health and Social Care approved computer programs for 999/112 medical emergency call triage; used across Scotland, Wales, Northern Ireland and parts of England. In England, NHS Pathways is the alternative system and it is used by five of the eleven regional ambulance services.
NHS leaders have welcomed a plan for some patients who call 999 to be redirected to a GP or an urgent treatment centre. NHS England is rolling out a scheme whereby around 40% of patients who fall ...
NHS England said the additional 999 capacity will help staff meet record demand, with a “live 999 call answer dashboard” and a target to answer calls in an average of 10 seconds.
A major new campaign has been launched to help people identify stroke symptoms after it emerged the average time it took for a sufferer to dial 999 was an hour and a half. The NHS on Monday urged ...
Carson's proposal for “A new model of integrated out-of-hours provision ... accessed by patients via a single telephone call, routed in the first place through NHS Direct and passed, where necessary, to the appropriate provider of out-of-hours services in that locality.” eventually developed into NHS 111 and influenced the formulation of ...
Call NHS 24, if it is necessary to speak to a member of NHS 24 staff for further advice; Dial 999, if the problem requires the use of an ambulance service; Since 2005 the NHS 24 Internet service has included access to information from a "NHS Health Encyclopaedia", [1] giving information on illnesses, conditions, tests and treatment and to ...