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Hays Travel was founded in 1980 by John Hays in Seaham, Durham. Hays initially opened a small retail store behind his mother's clothing store. [3] Since May 2018, Hays Travel reached sales of over £1 billion. [4] The company's turnover increased by £42 million over 2017, when pre-tax profit was up slightly to £10.1 million.
Corporate travel management is the function of managing a company’s strategic approach to travel (travel policy), the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.
Queueing theory is a branch of mathematics in which models of service systems have been developed. A call centre can be seen as a queueing network and results from queueing theory such as the probability an arriving customer needs to wait before starting service useful for provisioning capacity. [30]
Hays was also growing its business storage services which included the brands "Hays Wharf" and "Rentacrate". In 1987, a long-planned management buyout was completed, [5] and the company launched an initial public offering in 1989. [1] Ronnie Frost managed the combined services group from 1987 until he retired in 2001. [6]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Hays earned a degree in mathematics from the University of Oxford. [3] He later earned an MBA from Manchester Business School. [4] In 1980, Hays founded Hays Travel in the back of his mother's children's wear store in Seaham, Durham. [5] Hays owned 56.42% and his wife Irene owned 43.58%. [6]
As travel insurance is a risk-based product, many policies will exclude events which may be of a far-reaching and poorly quantified risk, such as pandemics and endemics, [16] acts of war, and terrorism. [17] Some policies exclude travel to certain countries, or parts of countries, where a greater risk is expected.
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