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Card systems employ a set of shelves with a slot for each unit in the dispatch fleet. Each vehicle or resource has a slot in the shelving system. In it, a card, like a time card used to track an employee's work hours, is stored. A time clock, similar to the one that stamps work hours on a time card, is used to stamp event times on each card.
CAD systems may be interconnected with automatic vehicle location systems, mobile data terminals, office telephones, and selective calling and push-to-talk ID.. Computer-assisted dispatch systems use one or more servers located in a central dispatch office, which communicate with computer terminals in a communications center or with mobile data terminals installed in vehicles.
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It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
The dispatcher should be as fast as possible since it is invoked during every process switch. During the context switches, the processor is virtually idle for a fraction of time, thus unnecessary context switches should be avoided. The time it takes for the dispatcher to stop one process and start another is known as the dispatch latency.
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