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After years of investing in self-checkouts, Five Below, Dollar General and others are refocusing on human cashiers, citing long-running concerns about lost inventory.
The recent self-checkout issues have led some to speculate that companies are adjusting access to their self-serve stations in response to customers forgetting to scan or pay for their items, as ...
They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.
Despite concerns about closed self-checkout lanes and a shortage of cashiers, a Target spokesperson told KBTX Media that no changes had been made to the company's self-checkout policy.
Self-checkout is being reassessed at retailers such as Walmart, Target, and Costco due to revenue losses and staffing issues. But it's not going away.
His chain will remove the self-checkout kiosks from all but two of its 28 stores. Besides, chatting with cashiers is, for many, an important part of the shopping experience, even if it slows ...