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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
IBM WebSphere Optimized Local Adapters (OLA or WOLA) is a functional component of IBM's WebSphere Application Server for z/OS that provides an efficient cross-memory mechanism for calls both inbound to WAS z/OS and outbound from z/OS. Because it avoids the overhead of other communication mechanisms, it is capable of high volume exchange of ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
Computer-supported telecommunications applications (CSTA) is an abstraction layer for telecommunications applications. It is independent of underlying protocols . It has a telephone device model that enables CTI applications to work with a wide range of telephone devices.
The Software Communications Architecture (SCA) is an open architecture framework that defines a standard way for radios to instantiate, configure, and manage waveform applications running on their platform. The SCA separates waveform software from the underlying hardware platform, facilitating waveform software portability and re-use to avoid ...
A front-end processor (FEP), or a communications processor, is a small-sized computer which interfaces to the host computer, a number of networks, such as SNA, or a number of peripheral devices, such as terminals, disk units, printers and tape units.
Computer network engineering is a technology discipline within engineering that deals with the design, implementation, and management of computer networks.These systems contain both physical components, such as routers, switches, cables, and some logical elements, such as protocols and network services.