Ad
related to: negatives of bad customer service
Search results
Results From The WOW.Com Content Network
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
In many cases, bad customer service isn't caused by negligent or incompetent employees. Instead, the blame for poor service lies with their bosses -- or, more specifically, the policies put in ...
For premium support please call: 800-290-4726 more ways to reach us
In 2023, Amazon said it spent more than $1.2 billion and employed more than 15,000 people that were dedicated to protecting customers from counterfeit, fraud, and other abuse. Between 2020 and 2023, the Amazon Counterfeit Crimes Unit pursued more than 21,000 bad actors through litigation and criminal referrals to law enforcement.
A customer from Delaware states that the cosmetics section "looked like someone raided it" and "You hate to see a company self-destruct, but there are other places to go." A customer in California states, "You wait 20, 25 minutes for someone to help you, then the person was not trained on mixing paint. It was like, you have to help them help you."
The Washington Post reports that 51 percent of people surveyed said it was "acceptable" to "leave zero tip after receiving bad service." Among the respondents, more men than women were fine with ...
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
• Don't use internet search engines to find AOL contact info, as they may lead you to malicious websites and support scams. Always go directly to AOL Help Central for legitimate AOL customer support. • Never click suspicious-looking links. Hover over hyperlinks with your cursor to preview the destination URL.