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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    The ServiceNow platform resides on what is known as the CMDB, Configuration management database. The CMDB holds all enterprise data, including master, transactional, and configuration data. In practical terms, any assets that are part of a business, from data centers, employees, to employee laptops, are known as 'CI Items' in the CMDB.

  3. Event management (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Event_management_(ITIL)

    Incident Record: an incident can be generated when an exception is detected. RFC: in case of an RFC there are two scenarios underlined: For an exception (two new network devices have been added without the necessary authorization) For a change (in order to prevent a file system failure, the server needs to be upgraded.

  4. Networked Help Desk - Wikipedia

    en.wikipedia.org/wiki/Networked_Help_Desk

    Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.

  5. HP Service Manager software - Wikipedia

    en.wikipedia.org/wiki/HP_Service_Manager_software

    Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.

  6. SAP - Wikipedia

    en.wikipedia.org/wiki/SAP

    This permitted the use of a centralized data storage, improving the maintenance of data. From a technical point of view, therefore, a database was necessary. [22] In 1976 SAP GmbH Systeme, Anwendungen und Produkte in der Datenverarbeitung ("Systems, Applications, and Products in Data Processing") was founded as a sales and support subsidiary.

  7. Critical incident technique - Wikipedia

    en.wikipedia.org/wiki/Critical_incident_technique

    The critical incident technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad psychological principles.

  8. National Fire Incident Reporting System - Wikipedia

    en.wikipedia.org/wiki/National_Fire_Incident...

    It is a true all-incident reporting system. Within the NFIRS states, participating local fire departments fill out the Incident and Casualty reports as fires occur. They forward the completed incidents via paper forms, computer media or the Internet to their state office where the data is validated and consolidated into a single computerized ...

  9. Boeing AH-64 Apache - Wikipedia

    en.wikipedia.org/wiki/Boeing_AH-64_Apache

    The Smart Onboard Data Interface Module (SMODIM) transmits Apache data to an AWSS ground station for gunnery evaluation. [57] The AH-64's standard of performance for aerial gunnery is to achieve at least 1 hit for every 30 shots fired at a wheeled vehicle at a range of 800–1,200 m (870–1,310 yd). [58] British Apache pilot with IHADSS

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