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Amazon EC2 exits beta and begins offering a service level agreement. [27] 2008: November 18: Product (Internet delivery) AWS launches Amazon CloudFront, a content delivery network (CDN). [28] 2008: December 10: Regional diversification
A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
a service level agreement for EC2, Microsoft Windows in beta form on EC2, Microsoft SQL Server in beta form on EC2, plans for an AWS management console, and; plans for load balancing, autoscaling, and cloud monitoring services. [10] These features were subsequently added on May 18, 2009. [11]
Supports OCCI, Amazon Web Services and its internal Sunstone GUI [11] interfaces. CloudStack: Supports OCCI, Amazon Web Services and its own internal interface [12] OpenStack: Supports its own internal interfaces with community-supported OCCI add-on available [13] SLA@SOI : automated infrastructure service-level agreements using OCCI
Typically, cloud providers' Service Level Agreements (SLAs) do not encompass all forms of service interruptions. Exclusions typically include planned maintenance, downtime resulting from external factors such as network issues, human errors , like misconfigurations, natural disasters , force majeure events, or security breaches .
Amazon Web Services, Inc. (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis. Clients will often use this in combination with autoscaling (a process that allows a client to use more computing in times of high application usage ...
In particular, the term is used in connection with mainframes [11] [12] or enterprise computing, often as part of a service-level agreement. Similarly, percentages ending in a 5 have conventional names, traditionally the number of nines, then "five", so 99.95% is "three nines five", abbreviated 3N5.
Amazon Simple Storage Service (S3) is a service offered by Amazon Web Services (AWS) that provides object storage through a web service interface. [1] [2] Amazon S3 uses the same scalable storage infrastructure that Amazon.com uses to run its e-commerce network. [3]