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2. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   • Open task manaager • End task on ALL "AOL Desktop.exe" • Open Desktop Gold • If the issue still exists, proceed to the next step. Restart the computer • Restart your computer and restart Desktop Gold • If the issue still exists, proceed to the next step. Uninstall/Reinstall Desktop Gold • In Windows settings, go to Add/Remove ...

3. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   • Restore your browser's default settings in Firefox • Restore your browser's default settings in Chrome. While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.

4. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Firefox - Get it for the first time or update your current version. • Chrome - Get it for the first time or update your current version. • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache.

5. Download, install, or uninstall AOL Desktop Gold

   help.aol.com/articles/aol-desktop-downloading...

   • Windows 7 or newer ... Open the email. 3. Click Download AOL Desktop Gold or Update Now. 4. ... Open the File Explorer icon ...

6. AOL Video - Troubleshooting - AOL Help

   help.aol.com/articles/aol-video-troubleshooting

   2. Click Start, select Programs or All Programs, and then click Windows Media Player. 3. Click the Help menu, and then click Check for Player Updates. 4. If there are any updates available for your Windows Media Player, follow the on-screen prompts to install them. Note: Windows Update is not a service that is supported by AOL. If you face any ...

7. Browser - AOL Help

   help.aol.com/products/browser

   Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

8. Locate your browser version - AOL Help

   help.aol.com/articles/how-do-i-find-the-version...

   • Find out what version of Safari you're using • Find out what version of Firefox you're using • Find out what version of Chrome you're using. While Internet Explorer may still work with some AOL products and sites, it's no longer supported by Microsoft. For secure browsing, we recommend you download a different supported browser.

9. "AOL Desktop Gold has stopped working" error - AOL Help

   help.aol.com/articles/aol-desktop-gold-has...

   Download the updated Desktop Gold install file. 2. Run the new installer by opening the file you downloaded (Install_AOL_Desktop.exe). 3. Open Desktop Gold if it isn't automatically launched after running the installer.