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  2. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Questionnaire length: The matched pairs design of the questionnaire (total of 22 expectation items plus 22 perception items= 44 total items) makes for a very long questionnaire. If researchers add demographic and other behavioural items such as prior experience with product or category and the standard battery of demographics including: age ...

  3. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."

  4. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.

  5. Seven basic tools of quality - Wikipedia

    en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality

    The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.

  6. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    By asking a sample of potential-respondents about their interpretation of the questions and use of the questionnaire, a researcher can; carrying out a small pretest of the questionnaire, using a small subset of target respondents. Results can inform a researcher of errors such as missing questions, or logical and procedural errors.

  7. Questionnaire - Wikipedia

    en.wikipedia.org/wiki/Questionnaire

    A basic questionnaire in Thai. A questionnaire is a research instrument that consists of a set of questions (or other types of prompts) for the purpose of gathering information from respondents through survey or statistical study. A research questionnaire is typically a mix of close-ended questions and open-ended questions.

  8. EQ-5D - Wikipedia

    en.wikipedia.org/wiki/EQ-5D

    EQ-5D is a standardised measure of health-related quality of life developed by the EuroQol Group to provide a simple, generic questionnaire for use in clinical and economic appraisal and population health surveys. EQ-5D assesses health status in terms of five dimensions of health and is considered a ‘generic’ questionnaire because these ...

  9. Armand V. Feigenbaum - Wikipedia

    en.wikipedia.org/wiki/Armand_V._Feigenbaum

    Seeing Total Quality Control as "an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction". [citation needed]