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LiveChat application viewed as agent. Website chat widget - embedded on customer's website and seen by the end users (website visitors) as a small chat box, traditionally displayed in the bottom right corner of the web browser. Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application.
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It began as Facebook Chat in 2008, [95] was revamped in 2010 [96] and eventually became a standalone mobile app in August 2011, while remaining part of the user page on browsers. [97] Complementing regular conversations, Messenger lets users make one-to-one [98] and group [99] voice [100] and video calls. [101]
Online chat may address point-to-point communications as well as multicast communications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service. Online chat in a narrower sense is any kind of communication over the Internet that offers a real-time transmission of text messages from sender ...
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