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LiveChat application viewed as agent. Website chat widget - embedded on customer's website and seen by the end users (website visitors) as a small chat box, traditionally displayed in the bottom right corner of the web browser. Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application.
Messenger, [11] also known as Facebook Messenger, is an American proprietary instant messaging service developed by Meta Platforms.Originally developed as Facebook Chat in 2008, the client application of Messenger is currently available on iOS and Android mobile platforms, Windows and macOS desktop platforms, through the Messenger.com web application, and on the standalone Facebook Portal ...
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Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.
Windows Live Agents within Windows Live Messenger. Windows Live Agents are chatterbot agents for Windows Live Messenger that is part of Microsoft's Windows Live services. They provide users the ability to interact with the agents through Windows Live Messenger to get more information about specific topics.
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For example, a Facebook user can link their email account to their Facebook to find friends on the site, allowing the company to collect the email addresses of users and non-users alike. [216] Over time, countless data points about an individual are collected; any single data point perhaps cannot identify an individual, but together allows the ...
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