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Brick-and-mortar banks offer face-to-face customer service. Online-only banks, also known as direct banks, don’t operate their own branch locations – limiting customer service to phone calls ...
While a 2024 J.D. Power study reveals that customers of online-only banks are more satisfied overall than those of traditional brick-and-mortar banks, not all digital institutions get stellar ...
Customer satisfaction at online banks drops, but still higher than at brick-and-mortar banks, says J.D. Power study Matthew Goldberg Updated May 14, 2024 at 11:52 AM
While friendly tellers and pneumatic tubes can make trips to the bank enchanting, banking at brick-and-mortar locations comes at a cost. For decades, online banks have interrupted the status quo ...
The FDIC insures both brick-and-mortar and online banks. In some cases, an online bank may be a division of a traditional bank or the funds might be held under the FDIC insurance of a brick-and ...
This is easily the most important distinction between brick-and-mortar banks and online banks. The national average APY for a savings account is 0.06%, according to the FDIC. But many brick-and ...