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Comcast is the largest provider of cable internet access in the United States, servicing 40% of the market in 2011. [15] As of July 26, 2018, Comcast has 26.5 million high-speed internet customers.
Comcast trucks and personnel worked to restore service Friday, May 17, 2024, in Indianhead Acres, which was heavily damaged in the May 10 tornado outbreak.
Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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