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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. [3] It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share. [4]
India, China and the Philippines are major powerhouses in the industry. In 2017, in India, the BPO industry generated US$30 billion in revenue according to the national industry association. [209] The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021.
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Outsource Partners International (OPI) is an outsourcing company specializing in finance and accounting outsourcing (FAO) services. The company was originally established in 2002 through the acquisition of a big four accounting firm's (KPMG) Business Process Outsourcing (BPO) division and itAccounts. OPI handles companies' routine, recurring ...
Today, Intelenet is the largest player in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics in the banking and financial services, telecom, travel, insurance, retail, and government sectors.
Pages in category "Business process outsourcing companies of India" The following 12 pages are in this category, out of 12 total. This list may not reflect recent changes .