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  2. Employee handbook - Wikipedia

    en.wikipedia.org/wiki/Employee_handbook

    An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer. The employee handbook can be used to bring together employment and job-related information which employees need to know. It typically has three types of content: [1]

  3. Employee benefits - Wikipedia

    en.wikipedia.org/wiki/Employee_benefits

    These are basically non-cash benefits provided by an employer to an employee which are chargeable to tax e.g. car allowance. [2] Instances where an employee exchanges (cash) wages for some other form of benefit is generally referred to as a "salary packaging" or "salary exchange" arrangement. In most countries, most kinds of employee benefits ...

  4. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    Problem: When a manager rates an employee high on all items because of one characteristic they like. Example: If a worker has few absences but the supervisor has a good relationship with that employee, the supervisor might give to the employee a high rating in all other areas of work, in order to balance the rating.

  5. New Reports Reveal Heightened Consumer Expectations for ... - AOL

    www.aol.com/lifestyle/reports-reveal-heightened...

    Authors of the report note consumer expectations for transparent delivery and clear, simple returns policies are things consumers expressed demand for pre-COVID-19, however, expectations have ...

  6. Remote work has significantly shifted employee expectations - AOL

    www.aol.com/news/remote-significantly-shifted...

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  7. Supervisor - Wikipedia

    en.wikipedia.org/wiki/Supervisor

    A supervisor is responsible for the productivity and actions of a small group of employees. A supervisor has several manager-like roles, responsibilities and powers. Two key differences between a supervisor and a manager are: a supervisor typically does not have "hire and fire" authority and a supervisor does not have budget authority ...

  8. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    A study by Wirtz & Lee (2003), [21] found that a six-item 7-point semantic differential scale (for example, Oliver and Swan 1983), which is a six-item 7-point bipolar scale, consistently performed best across both hedonic and utilitarian services. It loaded most highly on satisfaction, had the highest item reliability, and had by far the lowest ...

  9. Organizational citizenship behavior - Wikipedia

    en.wikipedia.org/wiki/Organizational_citizenship...

    It is with this scale that the authors found results indicating the first two distinct dimensions of OCB: altruism and generalized compliance. Examples of items in Smith et al.'s (1983) scale include: Helps others who have been absent. Gives advance notice if unable to come to work. Assists supervisor with his or her work.