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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
This is a category of articles relating to software which can be freely used, copied, studied, modified, and redistributed by everyone that obtains a copy: "free software" or "open source software". Typically, this means software which is distributed with a free software license , and whose source code is available to anyone who receives a copy ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
SmarterChild was an intelligent agent or "bot" developed by ActiveBuddy, Inc., [3] with offices in New York and Sunnyvale. [4] It was widely distributed across global instant messaging networks. [ citation needed ] SmarterChild became very popular, attracting over 30 million Instant Messenger "buddies" on AIM (AOL), MSN and Yahoo Messenger over ...
[24]7.ai offers sales and service-oriented software that provides services such as predictive analytics, and virtual agents.It integrates different channels of communication, including web chat, mobile devices and interactive voice response, which incorporates the company's proprietary language technology.
ServiceTitan, Inc. is an American cloud-based software company headquartered in Glendale, California. It provides customer relationship management (CRM) software for tradespersons , with applications focused on sales , customer service , marketing automation , e-commerce and analytics .
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