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  2. 2024 CrowdStrike-related IT outages - Wikipedia

    en.wikipedia.org/wiki/2024_CrowdStrike-related...

    CrowdStrike's own post-incident investigation identified several errors that led to the release of a fault update to the "Crowdstrike Sensor Detection Engine": [13] [non-primary source needed] The channel files [clarification needed] were validated using Regex patterns with wildcards and loaded into an array instead of using a parser for this ...

  3. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  4. Request Tracker - Wikipedia

    en.wikipedia.org/wiki/Request_Tracker

    Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...

  5. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    An incident is an event that could lead to the loss of, or disruption to, an organization's operations, services or functions. [2] Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence.

  6. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.

  7. Corrective and preventive action - Wikipedia

    en.wikipedia.org/wiki/Corrective_and_preventive...

    As a consequence, a medicine or medical device can be termed as adulterated or substandard if the company has failed to investigate, record and analyze the root cause of a non-conformance, and failed to design and implement an effective CAPA. [citation needed]

  8. British Airways Flight 009 - Wikipedia

    en.wikipedia.org/wiki/British_Airways_Flight_009

    British Airways Flight 009, sometimes referred to by its callsign Speedbird 9 or as the Jakarta incident, [1] was a scheduled British Airways flight from London Heathrow to Auckland, with stops in Bombay, Kuala Lumpur, Perth, and Melbourne. On 24 June 1982, the route was flown by City of Edinburgh, a Boeing 747-236B registered as G-BDXH.

  9. Penetration test - Wikipedia

    en.wikipedia.org/wiki/Penetration_test

    A penetration test, colloquially known as a pentest, is an authorized simulated cyberattack on a computer system, performed to evaluate the security of the system; [1] this is not to be confused with a vulnerability assessment. [2]