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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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The United Arab Emirates censors the Internet using Secure Computing's solution. The country's ISPs Etisalat and du (telco) ban pornography, politically sensitive material and anything against the perceived moral values of the UAE. All or most VoIP services are blocked.
du supports Emiratisation policy of the government of UAE by creating jobs, offering learning opportunities, and encouraging growth and development for UAE Nationals. As of the beginning 2023, Emirati talent made up 40.3% of du's workforce, with 50% consisting of women, and 44% of the senior management.
Two years’ post-qualification experience in help desk services; and Good interpersonal and communication skills . IT Certifications to look for are CompTIA , Cisco , Microsoft and W3Schools depending on the project or information systems maintenance needs.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.