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  2. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."

  3. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.

  4. Seven basic tools of quality - Wikipedia

    en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality

    The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.

  5. Software quality management - Wikipedia

    en.wikipedia.org/wiki/Software_quality_management

    Software Quality Management (SQM) is a management process that aims to develop and manage the quality of software in such a way so as to best ensure that the product meets the quality standards expected by the customer while also meeting any necessary regulatory and developer requirements, if any.

  6. Steve Duda - Wikipedia

    en.wikipedia.org/wiki/Steve_Duda

    In 2014, Duda programmed, created and released Serum, a VST plugin to be used by DJs and producers in the electronic dance music scene. [9] Its GUI was designed by Lance Thackeray. [10] Serum later won multiple awards. [5] In 2016, Xfer partnered with Splice and announced a "rent-to-own" plan for Serum, allowing producers to own the plugin at a ...

  7. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    using questionnaire construction guidelines to inform drafts, such as the Tailored Design Method, [1] or those produced by National Statistical Organisations. Empirical tests also provide insight into the quality of the questionnaire. This can be done by: conducting cognitive interviewing. By asking a sample of potential-respondents about their ...

  8. Armand V. Feigenbaum - Wikipedia

    en.wikipedia.org/wiki/Armand_V._Feigenbaum

    Seeing Total Quality Control as "an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction".

  9. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Questionnaire length: The matched pairs design of the questionnaire (total of 22 expectation items plus 22 perception items= 44 total items) makes for a very long questionnaire. If researchers add demographic and other behavioural items such as prior experience with product or category and the standard battery of demographics including: age ...