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Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)
DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). The Customer Payment Portal, which launched on Oct. 1, 2022, introduces features to streamline the payment experience.
Online Payments and Account Lookup. Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online!
Don't have an account? Sign up now. Welcome to Your New and Improved Baltimore Water Service Account. The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile. What's New:
Need Help Paying Your Water Bill? DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs. Click here to find information regarding the City of Baltimore Water4All Water Discount Program.
Online Payments. The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions. Want to receive City updates via email?
DPW CSS | Sign in. Welcome to Your New and Improved Baltimore Water Service Account. The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated. New and returning customers should follow the instructions below to access their new profile. What's New: