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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
Within the U.S. government, security clearance levels serve as a mechanism to ascertain which individuals are authorized to access sensitive or classified information. These levels often appear in employment postings for Defense related jobs and other jobs involving substantial amounts of responsibility, such as air traffic control or nuclear ...
In business, an MoU is typically a legally non-binding agreement between two (or more) parties, outlining terms and details of a mutual understanding or agreement, noting each party's requirements and responsibilities—but without establishing a formal, legally enforceable contract (though an MoU is often a first step towards the development of a formal contract).
The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 103–62) is a United States law enacted in 1993, [1] one of a series of laws designed to improve government performance management. The GPRA requires agencies to engage in performance management tasks such as setting goals, measuring results, and reporting their progress.
Government shutdowns are sometimes perceived by the public as actions related to political infighting — a means for partisan politicians to push their own specific agendas.
There are various lists of government and military acronyms, expressions and slang: List of military slang terms; List of established military terms; Glossary of military abbreviations; by country. Grande Armée slang (France of the Napoleonic Era) Glossary of German military terms (Germany) List of Philippine government and military acronyms