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Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
By the late 1960s and the 1970s, jealousy — particularly sexual jealousy — had come to be seen as both irrational and shameful in some quarters, particularly among advocates of free love. [5] Advocates and practitioners of non-exclusive sexual relationships, believing that they ought not to be jealous, sought to banish or deny jealous ...
Criticising their work; Making unreasonable demands on workload (see setting up to fail) Sarcasm and jokes aimed at the victim; Undermining them by over-ruling their decisions and views; In some cases, teachers are ignored and isolated by colleagues in the staffroom or turned down for promotion or training courses (see silent treatment). [23]
Emotion-Driven Outcomes: AET posits that emotions generated by affective events at work have consequences for employee attitudes and behaviors. For example, positive emotions may lead to increased job satisfaction, improved performance, and greater commitment to the organization, while negative emotions might result in reduced job satisfaction ...
13. "For jealousy arouses a husband’s fury, and he will show no mercy when he takes revenge." - Proverbs 6:34. 14. “For anger slays the foolish man, and jealousy kills the simple.” - Job 5:2 ...
FAA employees received an email late Thursday — just one day after the fatal collision — from the Office of Personnel Management encouraging them to seek ‘higher productivity’ jobs in the ...
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]