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Property condition remained the leading category as to why complaints were being made, followed by complaints handling, and health and safety. Social housing complaints probed by ombudsman hit ...
The Housing Ombudsman Service looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. [3]
The local authority received more than 100 complaints from social housing tenants in a year. ... The Housing Ombudsman, an independent service that rules on disputes between landlords and ...
Housing Ombudsman Service [171] - The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting ...
An Act to make provision about the regulation of social housing; about the terms of approved schemes for the investigation of housing complaints; about the powers and duties of a housing ombudsman appointed under an approved scheme; about hazards affecting social housing; and for connected purposes. Citation: 2023 c. 36: Introduced by
The ombudsman said a “skewed perception about the make up of social housing residents has created an environment where social housing tenants can be stigmatised and ‘othered’”.
The Local Government Ombudsman investigates allegations of maladministration that have caused injustice to the complainant. [9] Most council services can be investigated including some areas of housing, planning, education, social services, council tax, housing benefit and highways. [9]
The Ombudsman has issued statutory guidance known as Guidance for members of county and county borough councils, fire and rescue authorities and national park authorities, [3] and Guidance from the Public Services Ombudsman for Wales for members of community councils. [4] [5] Each local authority must adopt a Code of Conduct.