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  2. Managed services - Wikipedia

    en.wikipedia.org/wiki/Managed_services

    A managed service provider is also useful in creating disaster recovery plans, similar to a corporation's. [ 9 ] The managed services model has been useful in the private sector, notably among Fortune 500 companies , [ 10 ] with potential future applications in government.

  3. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Service Facility: Accessible by public transportation, sufficient parking, interior decorating, architecture, facility layout and traffic flow; Facilitating goods: sufficient inventory, quality and selection; Information: Is it accurate, up-to-date, timely, and useful to the customer and service providers

  4. Amazon Kinesis - Wikipedia

    en.wikipedia.org/wiki/Amazon_Kinesis

    Kinesis Data Streams is a scalable and durable real-time data streaming service that captures and processes gigabytes of data per second from multiple sources. [8] It enables the storage and processing of data in real time, making it useful for applications that require immediate insights, such as monitoring and alerting.

  5. IT as a service - Wikipedia

    en.wikipedia.org/wiki/IT_as_a_service

    The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options ...

  6. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service ...

  7. Service management - Wikipedia

    en.wikipedia.org/wiki/Service_management

    Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.

  8. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  9. Management information system - Wikipedia

    en.wikipedia.org/wiki/Management_information_system

    Customer relationship management (CRM) systems help businesses manage relationships with potential and current customers and business partners across marketing, sales, and service. [15] Knowledge management system (KMS) helps organizations facilitate the collection, recording, organization, retrieval, and dissemination of knowledge. This may ...