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Starbucks customers reported outages on its app on Thursday morning. Starbucks said the outage is temporary and customers could still order by drive-thru or in-store. Mobile orders through ...
According to the Downdetector.com, Starbucks outages hit 2,539 customer reports around 7:24 a.m. ET, but the app appears to be fixed for most people with only 75 reports as of 8:04 a.m. ET.
A Starbucks app outage on Tuesday left customers unable to place a mobile order, delaying caffeine fixes for millions of coffee lovers until the app returned to service later in the day.
The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.
In 2009, Starbucks began beta testing its mobile app for the Starbucks card, a stored value system in which consumers access pre-paid funds to purchase products at Starbucks. [145] Starbucks released its complete mobile platform in January 2011. [146] [147] By December 2011, the number of mobile transactions exceeded 26 million. [148]
Starbucks reported rates of incomplete mobile app orders in the mid-teens and said occasional customers came in less. CEO Laxman Narasimhan mentioned the need to make improvements to stores.
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This November, Starbucks Workers United, which now represents workers at roughly 450 of the chain’s U.S. stores, pressed the company to turn off mobile ordering when it’s running promotions ...