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[2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts are managed.
As the use of alphanumeric pagers declined in the mid-1990s and cell phone text messaging availability and reliability increased ever since, these well-established alpha-dispatch call centers adjusted their technology to allow live operators' messages to be transmitted to cellular service providers in the same way as to pager service providers.
However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlines or suicide crisis hotlines , which are staffed around the clock and thereby ...