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For example, if members of a family or a group that is traveling together are in different boarding groups, a gate agent can allow the customer in a later group to board with their companions.
The new software will not accept the boarding pass of passengers before their group number is called and will make an audible sound to alert gate agents that they have broken boarding protocol.
American Airlines is going to call them out with new technology. Here’s how it works: The system alerts gate agents with an audible signal when someone attempts to board early.
In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group. This new software won't accept a boarding pass before the group it's assigned to is called, so customers who ...
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.