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  2. Medical case management - Wikipedia

    en.wikipedia.org/wiki/Medical_case_management

    Medical case management may include, but is not limited to, care assessment, including personal interview with the injured employee, and assistance in developing, implementing and coordinating a medical care plan with health care providers, as well as the employee and his/her family and evaluation of treatment results.

  3. Case management (US healthcare system) - Wikipedia

    en.wikipedia.org/wiki/Case_management_(US...

    The Case Management process encompasses communication and facilitates care along a continuum through effective resource coordination. The goals of Case Management include the achievement of optimal health, access to care and appropriate utilization of resources, balanced with the patient's right to self determination.

  4. Primary care case management - Wikipedia

    en.wikipedia.org/wiki/Primary_care_case_management

    Primary Care Case Management (PCCM) is a system of managed care in the US used by state Medicaid agencies, in which a primary care provider is responsible for approving and monitoring the care of enrolled Medicaid beneficiaries, typically for a small monthly case management fee in addition to fee-for-service reimbursement for treatment. [1]

  5. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

  6. Program process monitoring - Wikipedia

    en.wikipedia.org/wiki/Program_process_monitoring

    Apart from measuring the needs, inputs and outcomes of a program, evaluations also monitor the process of a program. [1] According to [2] (p. 171), program process monitoring "is the systematic and continual documentation of [the] key aspects of program performance that assesses whether the program is performing as intended or according to some appropriate standard."

  7. 360-degree feedback - Wikipedia

    en.wikipedia.org/wiki/360-degree_feedback

    360-degree feedback can include input from external sources who interact with the employee (such as customers and suppliers), subordinates, peers, and supervisors. It differs from traditional performance appraisal, which typically uses downward feedback delivered by supervisors employees, and upward feedback delivered to managers by subordinates.

  8. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    Managers of healthcare delivery systems endeavor to provide the highest possible care achievable. [7] Inherent to this goal is the need for evaluation of the quality of the health services provided. Measuring patient satisfaction is an indirect measure of quality, and can pose some difficult challenges to individuals attempting to assess ...

  9. Contextual performance - Wikipedia

    en.wikipedia.org/wiki/Contextual_performance

    Although contextual performance is subjective, research suggests that managers increasingly include these behaviours when conducting performance evaluations. [3] While conceptually different, these two types of performance have moderately high correlations, whereby individuals who are good task performers are often also good contextual ...