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In addition, Kelly has offered at-home call center jobs since 2009 and employs more than 3,100 remote agents in its contact center outsourcing business, KellyConnect®. “We’re excited to spotlight the leading companies and careers for remote work in 2025,” said Toni Frana, career expert manager at FlexJobs.
Liveops is an outsourcing and contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [ 1 ] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida .
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
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