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"In 2024, taxpayers and practitioners experienced better service, generally received timely refunds, and faced shorter wait times to reach customer service representatives," according to the ...
THE TAKE: Yellen is emphasizing improvements in customer service at the IRS as a key selling point for last year's $80 billion investment over a decade to beef up the IRS' tax collections, audits ...
The IRS also publishes a number of forms for its own internal operations, such as Forms 3471 and 4228 (which are used during the initial processing of income tax returns). In addition to collection of revenue and pursuing tax cheaters, the IRS issues administrative rulings such as revenue rulings and private letter rulings.
The Preparer Tax Identification Number was created in 1999 to protect the privacy of tax return preparers. Preparers were required to sign the tax forms they prepared and provide their Social Security Numbers. Starting with the 2000 tax season, the IRS gave preparers the option of using either their SSNs or PTINs. [1]
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The office replaced the previous Office of the Ombudsman within the IRS. [8] The Taxpayer Advocate was initially appointed by the IRS commissioner until the Internal Revenue Service Restructuring and Reform Act of 1998 transferred appointment authority to the United States Secretary of the Treasury.