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The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...
In telecommunications, a point-to-point connection refers to a communications connection between two communication endpoints or nodes. An example is a telephone call, in which one telephone is connected with one other, and what is said by one caller can only be heard by the other. This is contrasted with a point-to-multipoint or broadcast ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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