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If your frame no longer turns on, this could be related to a failed power cable or a hardware issue with the frame itself. As an initial troubleshooting step: Unplug the power cable from the back of the frame and the wall socket, and then plug it back into a different wall socket.
New frame doesn't connect to the WiFi network. Where to find my Aura frame's MAC address? My frame displays a white spinning circle/reboot loop. Does Aura offer Phone Support? Information and support on issues with your account, app or frame.
On rare occasions, you may have to reset your Aura frame to factory settings and there are two different ways of doing so: "Hardware" Reset (a.k.a Factory or Factory Data Reset) Sticking a pin or paper clip into the frame's reset hole to reset the frame.
So, when your Aura Frame is not working, try to reset this frame to factory settings. You can also reach out to customer support regarding this issue, and they will inform you about the relevant troubleshooting steps.
In this informative video, we will guide you through the troubleshooting process for your Aura Frame that is connected but not functioning properly. We will ...
In this informative video, we will guide you through the process of troubleshooting your Aura Frame when it fails to display all your photos. We will cover c...
This troubleshooting guide on the Aura frame not showing all pictures should help you get a better response out of the system. Managing the smart frames can be a bit annoying, to say the least, but you’re not left with many options when it comes to uploading errors.
If your display has started to flicker/shake or show lines, this could be related to an internal display fault and your frame might need to be replaced. Please use this Help Center form to submit a support request that includes:
So, here is a list of possible things you need to check to get the Aura Frame working when it is not turning on. Reconnecting the power cable to the outlet is one of the most effective fixes when you’re sure that there are no hardware issues with the Aura Frame.
Another closely related issue is that Aura’s Wi-Fi photo frames can’t work offline. Where competing frames like the Pix-Star offer extensive offline features and photo access, Aura offers none. You can’t view or manage your frame’s storage, start slideshows, or adjust most of the frame’s settings.