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A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
Quality of service is the ability to provide different priorities to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. Quality of service is particularly important for the transport of traffic with special requirements.
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Delay may differ slightly, depending on the location of the specific pair of communicating endpoints. Engineers usually report both the maximum and average delay, and they divide the delay into several parts: Processing delay – time it takes a router to process the packet header; Queuing delay – time the packet spends in routing queues
Postponement refers to the process by which the commitment of a product to its final form or location is delayed for as long as possible. [2] A successful example of postponement – delayed differentiation – is the use of "vanilla boxes". [3] Semi-finished computers are stored in advance of seeing the actual demand for the finished products.
In 2014, the National Digital Stewardship Alliance recommended developing file format action plans, stating "it is important to shift from more abstract considerations about file format obsolescence to develop actionable strategies for monitoring and mining information about the heterogeneous digital files the organizations are managing". [29]
Secure Electronic Delivery (SED) is a service created in 2003 and provided by the British Library Document Supply Service (BLDSS). Its purpose is to enable faster delivery of digital materials as encrypted, copyright-compliant PDF Documents, to a personal e-mail address. These documents are supplied from the British Library via its On Demand ...