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  2. Fix blank video issues in AOL Desktop Gold

    help.aol.com/articles/fix-blank-video-issues-in...

    1. Sign in to Desktop Gold. 2. Click the Settings icon. 3. While in the Browser settings, click the General tab. 4. Check the Disable browser hardware acceleration box.

  3. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    • Navigate to AOL Desktop folder • Double click on the AOL Desktop application file. • From the Desktop Gold toolbar help menu, select Create new desktop shortcut. • If the issue still exists, proceed to the next step. Uninstall/Reinstall Desktop Gold • In Windows settings, go to Add/Remove programs. • Select AOL Desktop Gold.

  4. Fix blank video issues in AOL Desktop Gold - AOL Help

    prod.origin.help.aol.com/articles/fix-blank...

    1. Sign in to Desktop Gold. 2. Click the Settings icon. 3. While in the Browser settings, click the General tab. 4. Check the Disable browser hardware acceleration box.

  5. Download, install, or uninstall AOL Desktop Gold

    help.aol.com/articles/aol-desktop-downloading...

    1. Search your inbox for the subject line 'Get Started with AOL Desktop Gold'. 2. Open the email. 3. Click Download AOL Desktop Gold or Update Now. 4. Navigate to your Downloads folder and click Save. 5. Follow the installation steps listed below.

  6. AOL Video - Troubleshooting - AOL Help

    help.aol.com/articles/aol-video-troubleshooting

    AOL Video relies on Adobe Flash Player cookies to play video. The Adobe Flash Player settings you may have set up on your computer can prevent videos from loading properly. To make sure that you can view videos on AOL Video, you'll need to properly configure your Adobe Flash Player settings. Check out the instructions below for more details: 1.

  7. Troubleshooting DataMask by AOL

    help.aol.com/articles/troubleshooting-datamask...

    When you watch a video online using the full screen video mode you may see that the DataMask by AOL scrambler display is appearing in the center of the video. To remove the scrambler display there are a few simple steps you’ll need to take. 1. Open DataMask by AOL from the system tray. 2.

  8. Support and help for AOL Desktop Gold

    help.aol.com/articles/support-and-help-for-aol...

    Technical assistance for AOL Desktop Gold is available by calling the support phone number provided in your order confirmation email. With Desktop Gold, you’ll receive support for a variety of technical issues. Visit My Account to manage or cancel your AOL Desktop Gold subscription. AOL membership benefit activation.

  9. AOL Help

    dev.help.channels.aol.com

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.