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Delta has been offering waivers, which according to Delta, allow customers hurt by the troubles to make a one-time change to their itinerary, or to cancel and receive a refund for the unused ...
(Reuters) -Delta Air Lines was sued by passengers who complained that the carrier refused to offer full refunds after delaying or canceling their flights in the wake of last month's massive ...
A class action lawsuit has been filed against Delta Air Lines, alleging that the company refused to issue refunds after a global tech outage caused thousands of flight cancellations. The lawsuit ...
Standby for earlier flights began as a free service on many airlines, but as of April 2010, most US airlines charge for unconfirmed standby, with a USD $50 to $75 fee being common. [ citation needed ] Currently, United Airlines charges USD $75 for standby travel to all passengers except passengers on full fare tickets, 1K passengers, Global ...
When a flight is oversold, the airline prevents some passengers from boarding, even though they have purchased a ticket. This is called "bumping". [ 1 ] Airlines may ask for volunteers to give away their seats, or refuse boarding to certain passengers, in exchange for compensation that may include cash, an additional free ticket and/or an ...
In 2012, Delta Air Lines became the first U.S. airline to introduce basic economy. [8] Delta initially limited the availability of these fares to routes where it competed against LCC Spirit Airlines, calling basic economy its "Spirit-match fare" in its 2015 earnings call. The fares were available in 75 markets in early 2015 and 500 in early 2016.