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2. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

3. Voice user interface - Wikipedia

   en.wikipedia.org/wiki/Voice_user_interface

   Early applications for VUI included voice-activated dialing of phones, either directly or through a (typically Bluetooth) headset or vehicle audio system.. In 2007, a CNN business article reported that voice command was over a billion dollar industry and that companies like Google and Apple were trying to create speech recognition features. [2]

4. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational ...

5. Sound-powered telephone - Wikipedia

   en.wikipedia.org/wiki/Sound-powered_telephone

   A sound-powered telephone is a communication device that allows users to talk to each other with the use of a handset, similar to a conventional telephone, but without the use of external power. This technology has been used since at least 1944 [ 1 ] for both routine and emergency communication on ships to allow communication between key ...

6. VoIP phone - Wikipedia

   en.wikipedia.org/wiki/VoIP_phone

   A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. [1] This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN).

7. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...