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They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as online through Pearson Vue .
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
AOL Tech Live Support provides 24x7 access to AOL experts along with assistance for nearly any technical issue you might have, on nearly any device.
Assist by AOL provides live support with tech experts risk-free: If your first issue isn't resolved, you may request a full refund of any charges you have paid if presented within the first 30 ...
Learn more about AOL Live Support Plus, the plan designed to get you expert help with all AOL needs - from email to installation, logging in, technical questions, mobile email, and more. Plus, you’ll get essential online security products. AOL Live Support Plus · Oct 28, 2023